Never Returned. Always Trusted.

Frequently Asked Questions

📦 Ordering & Delivery

Do you deliver to my area?
We deliver locally to Albury-Wodonga and surrounding areas. Call Ben on 0490 740 426 to confirm your address and arrange delivery.

How fast is delivery?
Most orders are delivered same day or next day locally. Ben has been known to drop off shelves within 2 hours of a phone call — just ask!

Can I pick up my order?
Yes, local pickup is available. Contact Ben to arrange a convenient time.

Do you ship interstate?
We primarily service Albury-Wodonga and surrounds. Contact us to discuss options for your location.


🔧 Assembly & Setup

How hard is it to assemble?
Very easy. Most customers have their shelves up within 30–60 minutes. All you need is an allen key — everything else is included. Danny J. said: "So easy to set up and look fantastic — even the wife was impressed!"

What tools do I need?
Just an allen key (included in the kit). No power tools required.

Can Ben assemble them for me?
In some cases yes — contact Ben directly on 0490 740 426 to discuss.


💪 Product & Quality

What is the weight capacity of the shelves?
Our General Use Shelving is rated to 300kg per shelf. Our Industrial Use Shelving is rated to 500kg per shelf. Always refer to the individual product page for the correct rating and our weight rating disclaimer.

What are the shelves made of?
High-quality steel with a powder-coated finish for extra durability and corrosion resistance.

What warranty do you offer?
All shelving comes with a 5-year warranty. We stand behind every product we sell — and in all our years in business, we've never had a single return.

Are the shelf heights adjustable?
Yes — shelves are adjustable in 75mm increments so you can customise the layout to suit your storage needs.

Can I add extras like hooks or castor wheels later?
Absolutely. We stock castor wheels, hooks, drawer systems and cupboard systems as optional add-ons. Check our accessories collection.


💳 Payment & Pricing

What payment methods do you accept?
We accept all major credit cards, PayPal and buy now pay later options at checkout.

Are your prices negotiable for bulk orders?
Yes — if you're buying multiple units for a business or large project, contact Ben to discuss a bundle price.


🙋 Still have a question?

Ben is easy to reach and happy to help. Call or message on 0490 740 426 or use our contact form.

💯 Our 100% Product Guarantee

At Shelving & Storage NE, we stand behind the quality of every product we deliver.

That’s why we proudly offer a 100% Product Guarantee — if it doesn’t hold up to the standard we promise, we’ll make it right.

Here’s the best part: in all the years we’ve been in business, we’ve never had a single return. That’s because our shelves are built tough, easy to assemble, and designed to last.

When you order with us, you’re not just buying shelving — you’re buying peace of mind knowing your investment is backed by quality, service, and a guarantee that’s actually worth something.

⭐ Customer Reviews ⭐

Bazz at Bluesilver

"Ben is easy to deal with, has good advice and pricing."

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Jess Kaisner

"Incredible service!

I have purchased several times from Ben, and will continue to and recommend.

Fast delivery, answers all questions I have, and fantastic/sturdy products!"

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Danny Jones

"Finally got the time to set up my 2m x 2m x .6 black shelves. Wow!! So easy to set up and look fantastic – even the wife was impressed!!

Will definitely be getting some more, thank you 🙏🙏👌👌"

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Luke Allen

"Awesome customer service, delivered within hours on a Sunday. Excellent communication and Ben was very easy to deal with.

Happy with the shelving. Looks great and easy to put together. Highly recommend!"

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Truman Addison

"Great service. Product is great quality and very easy to assemble. Incredible value for money in comparison to similar products.

I installed a timber bench top on mine and it came up great. Highly recommend Shelving and Storage NE!!!"

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Geoff Hindmarsh

"Ben provided same day service. I rang him and 2 hrs later he dropped off 2 x shelves and they are awesome. Love them. 5 stars!"

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Daniel Young

"A massive shoutout to Ben and the incredible team behind the exceptional shelving service! From start to finish, the experience was nothing short of outstanding.

Ben not only provided prompt delivery but went above and beyond by expertly constructing the shelving and sharing invaluable insights into various storage solutions.

His dedication to ensuring customer satisfaction truly sets him apart.

Without hesitation, I wholeheartedly recommend Ben and the crew behind this remarkable brand of shelving. Thank you for your exceptional service!"

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Angelina Velez

"Excellent quality!

Shelving’s nothing compared to store-bought, very good response in messenger, great value, fast personal delivery.

Highly recommended to anyone who needs shed organisation."

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